Assist represents our entry level support solution that provides service-level based support with access to a team of dedicated support professionals as and when you need it on a "pay-as-you-go" basis.

Pre-Paid IT Support

 

Pre-Paid IT Support is an ideal solution for cost conscious SME's looking for professional IT support but who do not need the extensive features or proactive aspects of the PRO-ACTIVE or GUARDIAN plans, or for those companies looking to complement in-house personnel and provide holiday or backup cover for short periods of time - this is generally a much cheaper option that employing contractors or interims.

For and SLA resposnes and Professional IT support when you need it !

These agreements are fully upgradable whilst valid and benefit from unused service credits at the point of upgrade to protect any initial investment.

LG KM570 3 Months Free
 
 
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The features associated with this option are:

  • Access to dedicated helpdesk team
  • Remote & telephone based support
  • Server support
  • Desktop support
  • Network support
  • Guaranteed response times
  • Standard business hours coverage